Get in touch
Telephone number and contact
The correct contact method depends on whether you need a new quote or help with an existing policy.
| Enquiry | Number | Opening hours |
|---|---|---|
| New quote | 0800 035 5182 | Monday–Friday, 8.30am–6pm; Saturday, 9am–1pm |
| Existing policy, change or cancellation | 0344 543 1132 | Monday–Friday, 8.30am–6pm; Saturday, 9am–1pm |
| Claim form when portal access is unavailable | 0344 543 1132 | Customer service hours apply |
The Tesco Pet Insurance phone number for existing customers applies to qualifying policies beginning with PETTS. This includes policies purchased on or after 21 January 2025 or renewed on or after 1 January 2025.
Customers with older policies should check the official Tesco Insurance contact page for the correct number.
Before making a Tesco Pet Insurance call, have your policy number and purchase or renewal date available.
Calls may be recorded. The cost of calling depends on your telephone provider and may be included in your available call minutes.
Contact online
Eligible customers can use the Tesco Pet Portal to:
- View policy documents
- Contact customer support
- Update available policy details
- Submit and track eligible claims
- Request a cancellation
- Access Vetfone support
Registration is required. If you cannot access the portal, use the Tesco Pet Insurance contact number shown above. For sign-in steps, use the Tesco Pet Insurance login guide.
Email address
Tesco Insurance does not currently publish a general Tesco Pet Insurance email address on its main pet insurance contact page.
Use the official Tesco Pet Insurance telephone number or Pet Portal instead. Do not send policy or personal information to email addresses found on unverified directories.
Pet insurance renewal support
For help with a pet insurance renewal, check the policy number and renewal notice sent to you.
For a qualifying Tesco Pet Insurance renewal, call 0344 543 1132 or use the Pet Portal. Customers with older policies should confirm the correct contact route through the official Tesco Insurance website.
Contact this website
Use our contact form only to report inaccurate information or a problem with this independent website.
We cannot access policies, provide quotes, process claims, manage renewals or cancel cover. For those services, contact Tesco Pet Insurance through an official channel. The main Tesco Pet Insurance guide is on the homepage.
Do not include policy numbers, payment details, claim documents or other sensitive information in this website’s contact form.